Empleo Atención a clientes Madrid SPS Associate with Polish and English Selling Partner Support, Selling Partner Support
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Requisitos empleo SPS Associate with Polish and English Selling Partner Support, Selling Partner Support
Madrid MadridEmpresa: Amazon Europe Core
Descripción: SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role. WORK LOCATION: This is a virtual home based role. Permanently working from home from any ...
Requisitos: We are open to hiring candidates to work out of one of the following locations: Virtual Location - ESP BASIC QUALIFICATIONS * Bachelor's Degree or equivalent work experience. * Proficiency C1/C2 level in English and in Polish. * Previous experience in a customer service environment. * Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease PREFERRED QUALIFICATIONS * Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels. * Excellent listening skills; able to demonstrate empathy and willingness to help * Prior Contact Center experience very helpful preferred * Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively * Ability to work against and deliver performance in metric driven environment with high productivity and quality standards. * Maintain a strong customer focus, ensuring the customer feels supported and valued * Foster a positive and cooperative team environment at all times. * Multitasking: ability to handle phone, chats and email contacts in tandem with each other * Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role. * Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand. * Enthusiastic, highly self-motivated and willingness to learn new skills. * Demonstrate strong sense of urgency and adaptability in response to changing business needs * Demonstrate the ability to identify and drive process improvements. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Contrato: Indefinido
Jornada: Completa
31-05-2024
Si le interesa esta oferta de empleo y cumple con los requisitos requeridos puede ver todos los detalles e inscribirse.
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