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Oferta de empleo en Madrid - Atención al Cliente con English y Francés/Customer Service with English and French
Pozuelo de Alarcón (Madrid)Empresa: Cigna
Descripción: Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you ...
Requisitos: Key areas Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter, fax) Documenting every interaction concisely and completely while following the internal procedures. Handling queries efficiently and resolving customer issues in aim to provide first time resolution. Maintain quality standards for every procedure according to internal directives. Following through on established procedures and guidelines to efficiently address customer inquiries. Handling medical issues, in collaboration with our medical consultants When needed, put your language skills at work to translate different documents. The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track. Able to handle complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction and forwarding them to the correct department. Your critical eye easily spots possible improvements, and you share them with your manager. What you'll bring: Customer focused with ability to identify and solve problems. Customer centric mind-set. Exceptional interpersonal skills with good verbal and written communication. Ability to organise, prioritise and manage workload to meet individual and team targets. Ability to quickly identify customer needs and exercise judgment in a professional and confident manner. Contribute to maintaining a co-operative and friendly working environment. Must possess excellent attention to detail, with a high level of accuracy with proactive approach. Capable of balancing various tasks at once while achieving deadlines. Ability to work under own initiative and proactive in recommending and implementing process improvements. Tech Savy and ability to navigate different systems independently.
Contrato: Indefinido
Jornada: Completa
19-08-2025
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